FAQ

PAYMENT METHODS

VAT number 01349770808

Frequently asked questions at AvocadoBio.com

How long have you been producing Avocados?

Our first plantation dates back to 1982. Before we produced only citrus fruits and oil and we sold to wholesalers. Despite our forty years of experience, we decided to start the E-commerce way only in January 2021.

Why do you grow organically?

We care a lot about sustainability and authenticity in agriculture. Our Avocados are organic; our citrus fruits and our extra virgin olive oil are, on the other hand, in the second year of biological conversion. We are subject to controls by a body (CSQA) that certifies our production. We use natural and non-synthetic fertilizers and all herbicides are banned from our crops. To check our certificate of conformity click here.

How many hectares of land cultivated?

Our property extends over approximately 10 hectares of which 6 are cultivated with avocados and the remaining with citrus fruits. The centuries-old olive trees share the space in harmony with the other crops.

Where is your company located?

The administrative office is in Sant'Ilario dello Ionio, Our land is in the municipality of Ardore. Both localities are located in Locride, on the Ionic Reggio Calabria side.

How many workers do you employ?

Ours is a small family business. We are father and two children. We are constantly joined by an agricultural laborer who deals with the processing and care of the land and, occasionally, other laborers for the harvest of the fruits. The management of the site is entrusted to the head of the family, while the social accounts and public relations are entrusted to Elena, one of our young, valid and enterprising collaborator.

How can i pay on the site?

You can pay for your purchases by Credit card (the main circuits are accepted), PayPal and Bank transfer in advance. In the event of an advance Bank transfer, the Company will first wait for the amount to be credited and then will send the goods on the first working day.

Is it safe to pay on your site?

Our site has the SSL (Secure Sockets Layer) encryption protocol which allows secure transactions on the internet. Payments by credit card and PayPal take place on the PayPal site, which is also protected.

Do you protect my privacy?

Our company undertakes to process the Customer's personal data in compliance with Legislative Decree 196/2003 of 30 June 2003 ("Privacy Code"). For all the relevant information, we refer you to the "Data processing" page.

Do you sell to traders?

Absolutely yes, and we have a list dedicated to them. You can find all the information to contact us on "Contacts".

Are you interested in selling to a GAS?

Gruppo di Acquisto Solidale (G.A.S., Italian for ethical purchasing groups) identifies a group of people who decide to join to make purchases of food products starting from an approach of solidarity economy, nature protection,fight against waste and energy saving: we fully share these ideas and are interested in establishing new economic relationships with these groups.

How long does it take between collection and shipping?

We do not own cold rooms. Therefore our products are only collected a few hours before sending. The freshness of the product is something that we can certainly certify for you.

When do you ship?

For logistical and organizational reasons, all purchases made from Monday to Sunday depart on Monday and Tuesday of the following week: this is to ensure the freshness of the product and be sure of delivery in the same week (couriers do not deliver on Saturday, Sunday and holidays).

How long does it take for the package to arrive?

Our couriers are SDA and BRT. Normally the package takes from 48 to 72 hours to reach the home. For some disadvantaged areas and the Islands, even 4 days. Shipments abroad take 3 - 4 days to arrive at their destination. During the Christmas and Easter holidays the estimated times may be longer. As soon as the package has departed, you will receive an email with the shipping code indicated.

How are the transport packages packaged?

The avocados are packaged in double-wave cardboard boxes with bayonet closure and natural wooden raffia packaging. Citrus fruits are shipped in double-wave cardboard boxes with kraft paper packaging, The oil provides for the packaging of the can in single or double packs with cardboard box, protective cardboard insert and corner protection.

How much are the shipping costs?

For all shipments to Italy and San Marino the shipping costs are free. Some locations have a surcharge as they are considered peripheral or disadvantaged for carriers. Orders received on the Site from foreign countries cannot exceed 16 kg, they can only be issued by the countries indicated, they will be shipped in a single package and have a variable surcharge depending on the country.

What should I do if the package is open or the product is not compliant?

In the event that the package is broken or with obvious signs of tampering, refuse it or accept it by putting the words "accepted with reserve" on the courier's bill. Take a picture and contact us as soon as possible.

In the event that the product does not comply with what is declared, you are entitled to a replacement or refund as specified in "Terms and Conditions". For citrus fruits and avocados there is no right of withdrawal as they are perishable goods.

Is it possible to receive the invoice?

For tax purposes, for sales on the site, the email received after the purchase is valid. If you enter the VAT number during the order routine, a regular electronic invoice will be issued and a copy will be sent by email. Merchants will always receive an electronic invoice.